Organizational Relations

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MGT 102.3 (Credit hours 3)


BBA, Third Year, Fifth Semester

Course Objectives:
This course aims to provide students with an understanding of the basic concepts of individual and group behavior and relations in the context of organizations and systems.

Course Contents:
1. Organizational Behavior 8 hours
Concept of OB; Contributing disciplines to OB; Challenges and opportunities in the field: Emerging trends in OB (improving quality and productivity, improving people's skills, managing workforce diversity)

2. Determinants of Individual Behavior 15 hours
Definition and classification of groups, stages of group development, group structure, group tasks, group norms, understanding work teams, types of teams of teams, issues in managing terms; Leadership-concept and theories, current issues in leadership; communication – functions and types, communication process, current issues in communication, inter-group conflict – nature and causes, managing inter group conflicts.

3. Interpersonal and Group Behavior 15 hours
Groups: definition, stages of group development, group structure, group tasks, group norms; Understanding work teams, types of teams, factors in managing teams; Leadership: concepts and theories (Trait; Behavioral: OHP state, Michigan, Managerial grid; Contingency Theories: Fiedler Model, Hersey & Blanchard, Path-Goal Theory), current issues in leadership (Trust; Emotional intelligence); Communication: functions and types, communication and process, current issues in communication; Inter-group conflict: nature and causes, managing such conflicts

4. Organizational Relations and Dynamics 10 hours
Organizational design, technology, work design and job autonomy; Work stress, managing stress; Organizational Culture, creating and sustaining culture; Organizational change and development, OD process, OD intervention

Text Book:
1. Robins, Stephen P.: Organizational Behavior: Concept, Controversies and Applications,
Prentice-Hall of India.
Reference Books
1. Robbins, Stephen P.: Organizational Behavior: Concepts, Controversies and Applications, Prentice-Hall of India.
2. Arnold, H.J. and D. C. Feldman: Organizational Behavior, McGraw Hill.
3. Davis, K. and J. W. Newstrom: Human Behavior at Work: Organization Behavior, McGraw-Hill.
4. Dwivedi, R. S.: Human Relations and Organizational Behavior, Macmillan India.