Operations Management

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MGT 104 (Credit hours 3)

BBA, Third Year, Sixth Semester

Course Objectives:

This course aims to  acquaint students with current operations management practices and research results and with the core concepts, tools, models and managerial considerations used in making operations management decisions.

Course Contents

1.   Introduction                                                                                        3 hours

Definition, operations functions and its environments, operations objectives, operations system, the life cycle approach, historical development of operations management, productivity and competitiveness

2.   Manufacturing Environment                                                 3 hours

        Product design, frequency of decision changes, process selection, automation, process flow design

3.   Service Environment                                                        3 hours

Nature and importance of services, designing service organization, service blue printing, service guarantees

Total Quality Management: Philosophical elements, quality specification and quality costs, statistical quality control, process control, acceptance sampling, ISO 9000

4.   Supply Chain Management                                                        3 hours

Supply chain strategy, supply chain design strategy, outsourcing, and mass customization.

5.   Forecasting                                                                                6 hours

Demand management, components of demand, qualitative techniques in forecasting, time series analysis, causal relationship forecasting

6.   Capacity Planning                                                                          3 hours

Important capacity concepts, capacity planning

7.   Product Design and Process Selection                                    5 hours

Concept, classification, process and approaches, designing products for manufacture and assembly, process selection, flow design, nature of services as a product, service-system design matrix, emerging issues in products design

8.   Aggregate sales and operations planning                                  6 hours

Overview of sales and operations planning activities, the aggregate operations plan, aggregate planning techniques, yield management

Waiting Line Theory: Economies of the waiting line problem, the queuing system, waiting line characteristics, simple waiting line models

9.   Inventory Systems                                                                        5 hours

Inventory costs, independent vs. dependent demand, inventory systems, basic model types, EOQ models, problems in determining realistic costs, materials requirement planning systems and its structure

10.  Japanese operation management                          3 Hours

        Features of Japanese operation management, Elements of JIT system, stabilizing schedule, elimination of waste, JIT implementation requirement, Flexible manufacturing system, Concept of Kanban and Kaizen

11.  Waiting Line Theory                                              3 hours

Economies of the waiting line problem, the queuing system, waiting line characteristics, simple waiting line models

12.  Total Quality Management                                  5 hours

        Philosophical elements, quality specification and quality costs, statistical quality control, process control, acceptance sampling ISO 9000

Text Books:

1. Chase, Richard B. and Nicholas J. Aquilano: Production and Operations Management: A life cycle approach, Irwin.
2. Adam, Everett E. Jr and Ronald J. Ebert: Production and Operations Management, Prentice Hall of India.