OM : assignments

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Chapter: 3 and 7

1.      How do you define services? Write down its characteristics.
2.      Explain how service system design matrix helps in configuring service encounters.
3.      What is customer centered view? Discuss the scope of automation in service organization.
4.      What is the nature of service? Discuss the complexities of designing service products.
5.      Write short notes on: i) CAD               ii) CAM
6.      Write short notes on: (i) Service system design matrix (ii) Service blueprinting          
7.      Write short notes on:    (i) QFD                        (ii) House of Quality                (iii) Value Analysis
8.      What are the factors affecting location decision?
9.      How do facility location decisions for service facilities differ from the manufacturing plants? Explain.
10.  Define layout. Describe the types of layout with examples.
11.  Differentiate between product layout and process layout.
12.  Explain how behavioral aspects affect location decisions.
13.  What do you mean by service guarantee? What are the elements of good service guarantee?
14.  Justify the statement “Customer centric view is the key to success for service companies.”              

 Chapter: Supply Chain Management

1.      Define supply chain management. Discuss the strategic, tactical and operational issues in supply chain management. 
2.      What are the major types of supply chain strategies? Explain how Hau Lee’s uncertainty framework help in deciding supply chain strategy.
Discuss the concept of Bull-whip effect?
4.      What is supply chain dynamics? Discuss the various causes of Bullwhip effect and the remedial strategies used.
5.      What is outsourcing? Discuss the advantages and disadvantages of outsourcing.
6.      What are the risks associated with outsourcing? Discuss the ethical issues that must be considered while outsourcing.
7.      What is mass customization?

 

Chapter: Capacity Planning

1.      Define capacity and capacity planning. Highlight the need of capacity planning.
 
2.      Briefly describe different types of capacity. What are the issues to be considered when adding capacity?
 
3.      What do you mean by system efficiency and system utilization?
 
4.      Describe the process of capacity planning.
 
5.      Discuss the fundamental differences in short term and long term capacity planning decisions.
 
6.      What is strategic capacity planning? Why is capacity planning strategically important?
 
7.      The design capacity for engine repair in one company is 80 engines per day. The effective capacity is 40 engines per day and the actual output is 36 engines per day. Calculate the system utilization and system efficiency of the company.
 
8.      A glass factory specializing in crystal is developing a substantial backlog and the firm’s management is considering free courses of actions: Arrange for subcontracting (S1), Begin overtime productions (S2), and construct new facilities (S3). The correct choice depends largely upon future demand which may be low, medium, or high. Management ranks the respective probabilities as 0.1, 0.5, and 0.4. A cost analysis reveals the effect upon the profits:

Demand	Probability	Courses of Action
		S1	S2	S3
Low	0.10	100,000	-20,000	-1,50,000
Medium	0.50	50,000	60,000	20,000
High	0.40	50,000	100,000	200,000

Show this decision situation in the form of a decision tree and indicate the most preferred decision    and corresponding expected value.
 
9.      A firm must decide to build a large or a small plant to produce a new audio system which is expected have a market life of 10 years. A large plant will cost $28, 00,000 to build and put into operation, while a small plant will cost only $14, 00,000 to build and put into operations. The company’s best estimate of discrete distribution of sales over the 10 year period is as follows:

Demand	High	Moderate	Low
Probability	0.5	0.3	0.2

The annual profits of high and moderate demands associated with large are $1000000 and $600,000 respectively. However, a large plant with low demand would lose $200,000 annually of production efficiencies. The corresponding annual profits associated with small plant are $250,000, $450,000 and $550,000 respectively.
                                                        i.            Construct decision tree indicating all events
                                                      ii.            Find EMV of each decision
                                                    iii.            What should be the better alternative?

 Chapter: Aggregate Planning

1.       What is aggregate planning process? Explain how a Master Production Schedule is developed in an organization.
 2.       What is Master Production Schedule? How do you prepare mater production schedule?
 3.       What are the goals of aggregate planning?
 4.       Discuss the methods of aggregate planning.
 5.       Discuss the planning strategies
 6.       Write short notes on :

(i)                  Backordering cost

(ii)                 Rough-cut-capacity planning

(iii)               Yield management